Prudential Tropical Realty

I have been in Real Estate for many long years. During that time I have come to believe one thing above all else - A higher level of consistency in all areas of service is important to the consumer. In an effort to GUARANTEE that our customers receive a consistently high level of service, Prudential Tropical Realty is offering the Quality Service Certification (QSC) Program for all of it's agents.

For the first time, a standard of service and accountability is being offered to consumers related to the quality of real estate services delivered. The QSC program is a third-party training and monitoring system. Holding the QSC designation requires a sales associate to follow a well-defined and prescribed process of service, to present that process in writing to every customer and client and to guarantee its delivery. To measure our service levels and guarantees, an independent research company sends the consumer a post-closing Quality Service Assurance Survey asking tough questions about the details and overall satisfaction of service provided by the sales professional and broker. The results of these surveys are posted online to a public website.

I am confident enough to say that QSC is - and will continue to be - a large part of our culture. No one else in the Tampa Bay Real Estate market is providing these guarantees in writing, and it gives each of our agents the ability to be a cut above the rest.